Ticketing & CRM

PAC eCommerce


PAC eCommerce offers an online solution that allows your customers to buy tickets from your best available inventory any time through a custom-branded website. Your customers leverage interactive seat maps to pick their own seats, which increases conversions and sales while offering an intuitive buying experience.

  • Drive Ticketing and Fund Development Revenues
  • Enhance Customer Service and Satisfaction
  • Enable Customers to Easliy Find and Purchase Tickets from their Mobile Device
  • Lower Costs and Increase Operational Efficiencies

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PAC Ticketing


PAC Ticketing is a reserved-seat enterprise solution that enables you to manage your ticket sales and service customers more efficiently. Equip your venue for success with a solution that offers a wealth of industry-leading functionality and flexibility designed to retain control of your customer relationships, revenue and brand.

  • Drive Sales by Offering More Ticketing Inventory
  • Enhance Customer Relationships and Service
  • Gain Unprecedented Access to Customer Data
  • Increase Operator Efficiency and Ease-of-Use

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PAC CRM


PAC CRM (Customer Relationship Management) provides a holistic view of your customers’ interactions with your organization, enabling you to deliver world-class, personalized service and effectively call your customers to action to buy, donate, renew, and participate. PAC CRM is designed to provide a 360-degree view of your customers’ ticketing, donation and purchase history to enhance each customer interaction and maximize revenue potential for your organization.

  • Effective Customer Management
  • Expand Revenue Opportunities
  • Better Serve Your Customers
  • Streamline Time-Intensive Processes

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PAC Access Management


PAC Access Management enables your customers to bypass will call, and quickly enter the venue with print-at-home and mobile tickets, or magnetic stripe cards. Meanwhile, PAC Access Management tracks and validates real-time attendance while catching fraudulent tickets upon entrance. You also have the ability to track attendance, including no-shows, enabling you to tailor marketing and retention programs.

  • Enrich Your Customer Experience
  • Capitalize on New Revenue Opportunities
  • Reduce Printing, Distribution & Labor Expenses
  • Insight to Customer Data

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PAC Uptix


The PAC Uptix stored value ticketing solution enables venues to pre-sell merchandise and concession value loaded on bar-coded event tickets. PAC Uptix creates a “cashless” and improves in-venue experience for customers, and increases event-day revenue. Spectra Ticketing & Fan Engagement’s stored value tickets solution increases per capita spending and enhances the customer experience through instant-win sweepstakes, loyalty points programs, and a venuebranded portal for season ticket holders and subscribers to manage their stored value tickets.

  • Increase Customer Spend
  • Increase Retention and Season Tickets Sales
  • Improve the Customer Experience
  • Increase Concession Profit

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Salesforce CRM & Administration


Spectra’s industry-specific implementation of Salesforce.com provides sports and entertainment organizations with the ability to maintain detailed information on past ticket purchasers and donors, prioritize and score customers, and evaluate the effectiveness of marketing campaigns. Our strategic direction empowers your organization to better manage your Salesforce with the help of our CRM experts.

  • Rely on Spectra’s Experts to Train and Help you Manage your Entire Database
  • Develop a 360-degree View of Every Person in your Database
  • Better Manage Accounts, Opportunities, Prospects, and Utilize Real-Time Reports

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