As a leader in ticketing, fundraising, marketing, analytics, and technology solutions we have 35 years of experience powering more than 500 live entertainment organizations that sell over 120 million tickets per year. By using our industry-leading solutions, we not only bring your venue to life by filling it with fans, we also help you to engage your fans and keep them coming back again and again.
Our venue enablement model puts you first, making every essential detail perfect so that you can host amazing experiences that inspire fans to buy tickets to more events. We provide you with the tools and services to connect you with your fans during every aspect of the customer lifecycle. First, we help your customers to find your tickets with powerful event discovery tools and partnerships, then make it easy for them to purchase your tickets online or via mobile with a rich, intuitive buying experience. Once customers are at your venue we power exciting in-event engagement tools that integrate social and mobile technologies into the event experience, and after they leave we provide you with automated tools to remarket and send personalized messaging to invite them back to your venue.
Equip your venue for success with our powerful ticketing solutions that enable you to sell tickets to your fans anywhere they choose—on the go, at home, or at your box office. Our mobile-friendly technology makes it easy for your customers to buy tickets, manage their accounts, and transfer or resell tickets from their smartphone, putting fans in control. You capture every customer interaction within our CRM solution, providing a 360-degree view of each customer, providing the opportunity to personalize future messaging to keep them coming back.
Elevate your fundraising efforts with our powerful, integrated solution. Empower your donors to make contributions online or directly with your development officers and provide flexible payment options with a set of customer-friendly tools. Our customized priority points programs and unique tools provide you with a powerful platform to maximize donation revenue and build lifetime donor relationships.
Engage your audience and customize fan communications with our marketing services. The suite of marketing solutions enables you to reach your fans before, during, and after the event. Connect with your fans through rich email and marketing automation technologies, in-venue social and mobile experiences, and personalized, automated campaigns and remarketing messages to drive repeat transactions and elevate the customer experience.
Curate a complete view of your organization’s activities with visual dashboards and reporting on your key performance metrics including ticket sales, fundraising, marketing, attendance, website, or customer behavior. Armed with this intelligence, you can better measure marketing performance, analyze event, ticket and donation revenue, and identify trends to make informed business decisions that improve the bottom line.
Ticketing & Fan Engagement Markets Served:
President and Chief Executive Officer, Spectra Ticketing & Fan Engagement
Dave Butler oversees strategic direction and vision for the company, including client satisfaction, retention and product direction of all products, services and solutions.
Butler has helped grow the company’s market footprint to more than 500 live entertainment organizations, including 125 college athletics institutions, that sell more than 120 million tickets annually.
Prior to his current role, Butler was President of North American operations at Ticketmaster Entertainment, Inc. Butler also served as President, Mid-Market Division at Sage and Regional Director, Southern California at MAI Basic Four.
Butler received a bachelor’s degree in Finance from California State University, Fullerton.
Founder, Spectra Ticketing & Fan Engagement
Jane Kleinberger co-founded Paciolan in 1980 and has served in multiple capacities during her tenure, including CEO and Chairman of the Board.
Under Kleinberger’s leadership, the company expanded its domain to include fundraising and marketing solutions in addition to its core ticketing systems.
Kleinberger’s work today focuses on both client and industry relations, and she is a key member of the senior management team focused on strategic development.
Kleinberger studied accounting and business administration at the University of Cincinnati.
Chief Financial Officer, Spectra Ticketing & Fan Engagement
Steve Shaw oversees all day-to-day financial aspects of the company, including strategy, financial reporting, budgeting, accounting, taxation and treasury functions.
Shaw was integral in the acquisition by and integration into Ticketmaster, as well as the company’s acquisition by Comcast-Spectacor.
Prior to his current role, Shaw held key senior finance and account roles at Autobytel (ABTL) and Western Digital Corporation (WDC).
Shaw received a bachelor’s degree in Business Administration with an emphasis in Finance, Real Estate, & Law from California State Polytechnic University, Pomona.
Chief Operating Officer, Spectra Ticketing & Fan Engagement
Kim Damron leads the development and execution of the division’s client services and operations strategy. Damron oversees the client partner, eCommerce operations, technical operations, customer service, professional services and marketing teams responsible for the development and execution of client strategy.
Prior to her current role, Damron was Vice President Business Development and Marketing at Tickets.com and previously Vice President Vendor Marketing and Co-op Advertising Sales at Buy.com, and began her career as Director of National Advertising at Paramount Pictures.
Damron received a bachelor’s degree in Communications and Sports Studies from the University of Southern California.
Senior Vice President of Sales, Spectra Ticketing & Fan Engagement
Steve Demots oversees the sales team responsible for developing new business opportunities and solidifying long-term partnerships across all client genres.
Demots has held key executive roles during his 20-year tenure in the ticketing industry, previously serving as Vice President of Professional Sports, Arenas and Partnerships for Paciolan from 2003-08, establishing numerous long-term relationships, including the inception of many regional ticketing partnerships.
Prior to his current role, Demots was the Senior Vice President of Business Development at Tickets.com from 2008-12.
Demots received a bachelor’s degree from Calvin College.
Vice President of Marketing, Spectra Ticketing & Fan Engagement
Craig Ricks oversees all corporate marketing initiatives, including strategic marketing programs, client marketing, conferences, public relations, branding and advertising.
Ricks leads a team which offers social media and consumer marketing services that span all genres, including college athletics, performing arts, professional sports and arenas.
Ricks received a bachelor’s degree in Marketing from Michigan State University and earned a MBA with an emphasis in marketing from San Diego State University.
Vice President of Technology Services, Spectra Ticketing & Fan Engagement
Erik Janis oversees the ticketing infrastructure and day-to-day IT operations.
Janis has more than 20 year of experience in technology, holding various leadership positions over several major technology disciplines in the finance industry, including data center operations, infrastructure design, network engineering and systems administration.
Janis received a bachelor’s degree in Finance from California State University, Fullerton.
Vice President of Professional Services, Spectra Ticketing & Fan Engagement
Steve Geib oversees professional services and consulting, in addition to the contact center and fulfillment operations.
Geib originally joined the company in 2003 as Regional Sales Manager and has increased his role over time by leading a number of initiatives, including the oversight and development of numerous advanced client ticketing solutions. Geib previously held positions within the ticketing industry at Tickets.com and Select Technologies.
Senior Vice President of Fan One Marketing Services
Mark DiMaurizio oversees PAC Marketing Automation’s innovative and creative uses of sales and marketing technologies to cultivate, develop and retain customers, as well as the company’s CRM, database marketing and customer insight and planning functions.
DiMaurizio, a 20-year veteran of the sports and entertainment industry, previously served as Vice President of Technology Solutions for Comcast Spectacor integrating and managing technology for the Philadelphia Flyers and Wells Fargo Center. DiMaurizio also previously was the Director of IT CRM and Team Technology for the NBA.
DiMaurizio received a bachelor’s degree in Business Administration from Brock University and a MBA from the University of Connecticut.