Sports Business Journal - Reopening effects: Less staff and long lines, but more tickets, fans

Monday, Jun 28th 2021

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Struggles by venues and vendors to recruit and hire enough workers reaches crisis level

Spectra's Senior Vice President of Arenas & Stadiums Mike Scanlon was quoted in a Sports Business Journal article by Bret McCormick and John Lombardo on the challenges venues across North America are facing as they reopen. Mike contributed expert insight on the returning workforce. Below is an abstract.


Spectra Venue Management, which operates about 150 large venues, including stadiums and arenas, sent a survey to its managers a month ago querying them about their workforce situations. Mike Scanlon, Spectra senior vice president of arenas and stadiums, said the responses were scattershot, with some venues expecting only 25% of their part-time workers to return, and others expecting 90%. Scanlon said that Spectra usually returns 70%-75% of its collective part-time workforce annually, but this year is expecting between 50% and 60% to return.

“I think the majority will come back,” said Spectra’s Scanlon, “they’re just waiting and seeing as things get back to normal.”

Spectra is also communicating more proactively with labor providers like CSC Security and Jani-King, Scanlon said, to anticipate any looming workforce shortages.

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